The BSI General Manager (GM) ensures that all departments and facilities run smoothly and offer high-quality, 5-star healthcare to every patient, and full support of all staff and their needs.
During day-to-day operations, the General Manager may engage in the following tasks (These duties would be turned-over the GM on a gradual basis, from the business owner, one by one):
- Primarily, the GM would design and implement ideas and strategies for expansion and efficiency.
- The GM would be on-call as needed, unless other arrangements are made in advance, with subordinate staff members to cover absences.
- Monitor budget and billing payments in cooperation and supervision of the Finance Manager.
- Manage policies and procedures, ensuring that best practices are followed, and resolving cases where the facility is out of compliance.
- Oversee setting of staff schedules, with all department heads.
- Liaise with doctors and nurses to identify potential needs or changes
- Implement and review weekly or monthly department head reports
- Arrange cleaning and / or emergency maintenance services as necessary
- Resolve potential issues with patients
- Identify and assign sales promotions and changes as needed, with Social Media and Print Media Staff, and BSI owners.
- Oversee compliance with current healthcare regulations, medical laws and high ethical standards, in cooperation with Front Office and Financial Staff.
- Oversee Inventory of medical equipment and supplies, with Lab, Toko, Nursing Staff, etc.
- Oversee the Financial Department and Front Office Staff, such as ordering medical supplies; managing the revenue cycle; and overseeing patient billing, claims, and reimbursement
- Create policies that support operations and the provision of excellent care
- Analyzing work flows and updating strategies to improve the efficiency of services
- Develop and augment departmental goals and objectives for workers to improve the patient experience, as discerned by weekly or monthly computerized department head reports.
- Staff oversight includes;
- HRD and recruitment, etc. Includes co-interviewing all new hires.
- Lab functions, legal compliance needs, cleanliness, etc. Includes Medicines Manufacture and Blood lab.
- Transportation, staff, equipment, and scheduling.
- Building Maintenance, leases, licensing, utilities, etc.
- Cleaning Services and staff.
- Print Shop, and Print Media Specialist work and operations
- Social Media operations.
- Doctor and nursing staff needs.
- IT department and operations, which includes computers, internet, etc.
- Financial operations, which includes payroll, expenses, records, retail, purchasing, etc.
- Front Office operations, which includes patient communications, records keeping, etc.
- Security operations.
- Create and hold regular meetings with various staff and departments.
- Organize occasional parties / gatherings / outings, etc.
- Prepare reports to the Board of Directors as needed, with help from department heads.
- Review on-line weekly or monthly reports from department heads and act as needed.
